Help

AP Exchange is a Web-based service that enables you to search and scan the AP report. As you do so, you may require support or have questions. We hope this page will help direct you to the support that you need.

Reference Materials

We offer a number of "Cheat Sheets," tutorials and other resources to help with searching and working with AP Exchange. Please access these items here.

All customers are not entitled to every feature described in these resources.

PDFs:

English (31 KB) / Spanish (41 KB) / Portuguese (41 KB) / Japanese (123 KB) / Korean (149 KB)

English (987 KB) / Spanish (991 KB) / Portuguese (989 KB) / Japanese (1.08 MB) / Korean (1.09 MB)

English (149 KB) / Spanish (150 KB) / Portuguese (150 KB) / Japanese (222 KB) / Korean (200 KB)

English (156 KB)

English (223 KB) / Spanish (224 KB) / Portuguese (224 KB) / Japanese (281 KB) / Korean (275 KB)

English (28 KB)

English (121 KB)

English (190 KB) / Spanish (191 KB) / Portuguese (192 KB) / Japanese (264 KB) / Korean (241 KB)

English (63 KB)

English (176 KB)

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Flash Videos:

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HTML On-line Help:

The Marketplace – A new feature that allows participating Newspaper members to freely share their content with other members. Members can contribute and manage their news, as well as view and download contributed news as they can normally do with AP news.

Contact, Feedback & Training

If you require technical support or have comments and ideas to share with us, please review the following options. We appreciate and encourage feedback!

US: 877-836-9477

International: 212-621-7361

APCustomerSupport@ap.org

For AP Newspaper Customers

 

For AP Broadcast Customers

AP Graphics Support

(800) 845-8450 x1905

For graphics font information, see AP Graphics Font Files.

 

AP Images Customer Support

(212) 621-1940

For assistance with AP GraphicsBank.

Every Thursday at 11 and 4:30 ET we offer 30 minute on-line search training for all users. To sign up, RSVP to talkback@ap.org.

AP Graphics Font Files

These font files are only relevant to AP Newspaper customers.

The font within these compressed files is used in our AP Graphics files. Use this font when incorporating our graphics into your publications. To use the font:

For Windows Users (ITCFranklinGothicCdDM_Win.zip):

  1. Click the link above (or right-click the link and select Save Target As...) to save the zipped file to your local machine.

  2. Use the WinZip software (or the built-in Windows compression utility) to unzip the compressed file.

  3. Install the fonts to your font directory using the Control Panel's Font utility.

For MacIntosh Users (FranklinGothicCndDemi_Mac.sit):

  1. Click the link above and save the file to your local machine.

  2. Use the StuffIt software to expand the compressed file in the Desktop.

  3. Double-click the uncompressed folder.

  4. Perform ONE of the following actions:

Option 1: Double-click the font files within the Postscript Type 1 and TrueType folders to install them.

Option 2: Drag the font files to the Font folder. Double-click and install them.

Don't have WinZip or StuffIt Expander? Get them free!

Get WinZip Evaluation Version for Windows.

Get StuffIt Expander for MacIntosh.

WinZip allows you to use a trial version of the software for a brief time before you are asked to pay for it.

StuffIt Expander is only available as part of the StuffIt Trial download package. If you ONLY use the Expander application, you will not be asked to pay or register.