Help

AP Exchange is a Web-based service that enables you to search and scan the AP report. As you do so, you may require support or have questions. We hope this page will help direct you to the support that you need.

Reference Materials

We offer a number of "Cheat Sheets," tutorials and other resources to help with searching and working with AP Exchange. Please access these items here.

PDFs:

• Cheat Sheet – Search tips and tricks

English (31 KB) / Spanish (41 KB) / Portuguese (41 KB) / Japanese (123 KB) / Korean (149 KB)

• Quick Start Guide – Personalize your account

English (987 KB) / Spanish (991 KB) / Portuguese (989 KB) / Japanese (1.08 MB) / Korean (1.09 MB)

• Saved Search – Save searches, create custom feeds, set up e-mail alerts and share searches with colleagues

English (149 KB) / Spanish (150 KB) / Portuguese (150 KB) / Japanese (222 KB) / Korean (200 KB)

• Search – Simple and Advanced Search basics

English (156 KB)

• Watch Lists – Store and set aside content in AP Exchange until a later date

English (223 KB) / Spanish (224 KB) / Portuguese (224 KB) / Japanese (281 KB) / Korean (275 KB)

• Concept Searching – Find news using pre-defined subject areas that are common in most newsrooms

English (28 KB)

• Local Companies – Build financial stock watch lists for local employers

English (121 KB)

• User Management – (For Site Administrators and Bureau Chiefs only) Perform basic administration functions on your site's user accounts

English (190 KB) / Spanish (191 KB) / Portuguese (192 KB) / Japanese (264 KB) / Korean (241 KB)

• Essential AP – Learn about the news categories in the home page's Essential AP portlet

English (63 KB)

• Viewing Content in AP Exchange – Find out what is contained in the full news item and what actions you can perform in this view

English (176 KB)

Flash Videos:

• Tutorials – A small library of short movies depicting basic AP Exchange functions

HTML On-line Help:

• User's Guide – Comprehensive online resource containing all feature overviews, screen descriptions and procedures

The Marketplace – A new feature that allows participating Newspaper members to freely share their content with other members. Members can contribute and manage their news, as well as view and download contributed news as they can normally do with AP news.

• FAQs – Frequently Asked Questions

Contact, Feedback & Training

If you require technical support or have comments and ideas to share with us, please review the following options. We appreciate and encourage feedback!

• Our blog at http://apexchange.ning.com offers forums and tips. Please feel free to post comments or questions.

• Main Customer Support

US: 877-836-9477

International: 212-621-7361

APCustomerSupport@ap.org

• AP Graphics Support

• School of Search

Every Thursday at 11 and 4:30 ET we offer 30 minute on-line search training for all users. To sign up, RSVP to talkback@ap.org.

AP Graphics Font Files

The font within these compressed files is used in our AP Graphics files. Use this font when incorporating our graphics into your publications. To use the font:

For Windows Users (ITCFranklinGothicCdDM_Win.zip):

1. Click the link above (or right-click the link and select Save Target As...) to save the zipped file to your local machine.

2. Use the WinZip software (or the built-in Windows compression utility) to unzip the compressed file.

3. Install the fonts to your font directory using the Control Panel's Font utility.

For MacIntosh Users (FranklinGothicCndDemi_Mac.sit):

1. Click the link above and save the file to your local machine.

2. Use the StuffIt software to expand the compressed file in the Desktop.

3. Double-click the uncompressed folder.

4. Perform ONE of the following actions:

Option 1: Double-click the font files within the Postscript Type 1 and TrueType folders to install them.

Option 2: Drag the font files to the Font folder. Double-click and install them.